Privacy
What we keep, and why
What we collect
When you place a pickup order we store your name, the WhatsApp number you give us, the pickup point you choose, the language you would like us to write in, any pickup time you ask for, an optional note, and what you ordered. We do not take payment online, so we never see card details.
Why we need it
Your name and number are how we reach you to arrange the day and time of your pickup, and how we recognise you at the pickup point. The language you choose decides which of our three versions of the confirmation you are sent. Ticking the consent box at checkout is what allows us to message you on WhatsApp about your order. We use it for that and nothing else: no marketing, no newsletters, no sharing with anyone but the messaging services that carry the message.
Who else sees it
Order confirmations are delivered through Meta’s WhatsApp Business service, and our own staff are alerted through Discord. Order records are held in a Supabase database in the EU.
How long we keep it
Honestly: indefinitely. We have not set up automatic deletion, so an order stays in our records until someone removes it. We would rather say so than claim a retention policy we do not enforce.
Having your data removed
Reply in your existing WhatsApp order thread, or message us on Instagram, and we will delete your name, number and note from the order. We keep the anonymous record of what was sold, which carries nothing that identifies you.
Popup alerts and new flavours
If you join the alert list, we store your email address, the language of the page you joined from, and when you gave consent. We use them for occasional updates about popup dates and new flavours, not for order messages.
Leaving the alert list
You can ask us to remove your email at any time by replying to one of our messages or contacting us through the details below.
Cancelling an order
Every confirmation includes a private link to your own order, which you can use to cancel it yourself any time before we start packing it. After that, message us on WhatsApp and we will sort it out with you.